Return and Refund Policy

At [Your Business Name], we prioritize customer satisfaction and aim to provide high-quality products and services. Below is our return and refund policy for your convenience:

1. Eligibility for Return:

• Condition of Products: Products can be returned within 30 days of delivery if they are unused, in their original packaging, and in a saleable condition. Items that are used, damaged, or not in their original packaging will not be accepted.
• Exclusions: Certain products, such as perishable goods, personalized items, and digital products, are not eligible for returns.
• Non-Returnable Products: Items like intimate or hygienic products, final sale items, or those marked non-returnable at purchase cannot be returned.

2. How to Initiate a Return:

• Request a Return: Contact our customer service team via email or phone within 30 days of receiving your order.
• Provide Details: Include your order number, reason for the return, and photos of the product showing any defects or issues.
• Approval: Once your request is verified, we will provide instructions for the return process.
• Packaging: Ensure the product is securely packaged to avoid damage during transit.

3. Return Process:

• Shipping Charges: Return shipping costs may apply unless the product is defective or incorrect, in which case we will cover the shipping.
• Pick-Up Service: If eligible, we may arrange a pick-up for your return.
• Refund Process: After receiving and inspecting the returned item, we will notify you about the refund status. Refunds will be processed within 7-14 business days.
• Partial Refunds: Items returned in an unsaleable condition may receive a partial refund based on their condition.

4. Refund Policy:

• Processing Time: Refunds will be processed within 7-14 business days.
• Original Payment Method: Refunds will be issued to the original payment method used at purchase.
• Payment Gateway Fees: Any gateway fees from the original purchase are non-refundable.
• Store Credit Option: You can choose store credit instead of a refund for future use.
• Non-Refundable Items: Items marked as final sale or non-returnable are not eligible for refunds.

5. Conditions for Refund:

• Products must be unused, in their original packaging, and within the return period (30 days).
• Items damaged due to misuse, alterations, or wear and tear are not eligible for refunds.
• Personalized, customized, or perishable items are non-refundable.

6. Non-Refundable Situations:

• Products damaged for reasons unrelated to shipping.
• Used, altered, or unsaleable products.
• Return requests made after the return period.

7. Refunds and Exchanges:

• Refunds will be issued to the original payment method within 7-14 business days of receiving the return.
• For exchanges, please contact our customer service team for further instructions.

8. Contact Us:

If you need assistance with your return or refund, feel free to contact our customer service team at [email address] or [phone number].

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